What is Emergency Response Management?
ERM or Emergency Response Management refers to documented procedures that outline how the facility management team should respond to an unexpected emergency situation.
Generally, an Emergency Response Management Plan will include checklists for categorizing potential emergencies, identifying and determining how resources will be used, and established training guidelines that include preparing, rehearsing, and testing these plans.
In this blog, we discuss the third phase: Response. View Part 1 on Prevention and Mitigation here and Part 2 on Preparedness here.
- Prevention-Mitigation
- Preparedness
- Response
- Recovery
Response
The response phase refers to the plans and efforts that are put in place in order to respond safely to an unexpected event. Emergency response plans should be a collaborative effort rather than developed by a single individual or group. Putting together a team of subject matter experts from different departments helps in determining the overall span of the plan.
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Clear communication is crucial in every emergency as this will enable those at the top of the chain of command to communicate with everyone in the facility regarding the situation and the appropriate action that should be taken. Further the response plan should be reviewed annually, and the FM team should provide information to building users about what to expect.
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The implementation of an Emergency Response Management program is a proven strategy to help your organization maintain business continuity in the face of unexpected events.
From routine issues to large crises, the unexpected happens from time to time. Occasionally it is a minor repair needed on a machine or system that can wait until tomorrow. However, other times, it is an emergency situation such as a natural disaster that becomes a threat within a matter of hours and puts your facilities, physical assets, and occupants in immediate danger.
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