---
title: "Transforming Inspections: Streamlining NYC Library Management | Intellis"
description: NYC Department of Design and Construction improves library inspections using mobile technology to enhance safety and preserve essential community resources
---

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# Intellis Takes City Agency from Paper to Productivity

 

### Client:

## New York City Department of Design and Construction

### Challenge:

The New York City Department of Design and Construction (DDC) is responsible for the inspection and capital project management of all libraries in New York City. The library system includes over 160 buildings spread across the five boroughs, many of which are over a century old. The inspection system was largely disjointed, using paper inspection forms that were inconsistent across locations, cumbersome, and often inaccurate.

### Solution:

The DDC selected Intellis to design and implement a mobile inspection and reporting system. The solution was deployed to DDC inspectors on mobile devices for remote data collection and upload.

Intellis helped DDC analyze its business processes, translating the agency's best practices into a customized workflow implemented on mobile devices. The system's architecture was optimized to provide highly detailed inspections. This level of scrutiny helps inspectors discover and report deficiencies and allows the DDC to identify action items requiring repair or replacement.

As a result of the mobile system's implementation, the DDC can collect data more quickly and accurately during its library inspections. The recognition of buildings that require repair is expedited, and corrective work can begin more quickly than ever before. The DDC continues to use Intellis's solution to ensure the integrity of the city's libraries, including National Landmarks, the New York Public Library (Main Branch), and the Brooklyn Public Library (Central Library).

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